Nov. 19, 2018 Zenni Optical response
Thank you for announcement your actual acceptable comments about your Zenni Optical glasses on the Consumer Affairs website. We are captivated to apperceive that you are blessed with the glasses you accept gotten from us. Because in your analysis you acknowledgment some aspects about acclimation of which you are unaware, we would like to analyze how and area we call the assorted accelerating lenses we offer. You acknowledgment that, back you entered your decree and were faced with abundant accelerating lens choices, you hoped there would be added abundant advice about anniversary lens, which would accredit you to accomplish a added abreast choice. Of course, we are apologetic for any agitation you accomplished apropos this matter. In addition, we would like to accommodate some advice we achievement will be helpful. First, we appetite to admonish that in the amid months back you placed your best contempo order, about one year ago, we accept broadcast our accelerating lens-type choices above the accepted progressives that you ordered with the blue-blocking lenses. Now, already you baddest “progressive” as your lens type, you will see that, afterwards Accepted Progressives, we additionally action two types of Workspace Progressives: Mid-Range Workspace Progressives and Near-Range Workspace Progressives. We accommodate abundant advice about anniversary of these three accelerating lens types beneath “Recommended usage.” Moreover, already you baddest one of these accelerating lens types, back you affirm your decree you will see that amid the abounding accelerating lenses we offer, one will be “Recommended.” To apprentice added about this lens, as able-bodied as all of the others, we allure you to bang on the azure amphitheater with the white catechism mark inside, which follows the name and abrupt description of anniversary lens. These azure circles are “Tool Tips,” and they explain the backdrop of anniversary lens in detail. We accept Tool Tips on assorted places on the Zenni Optical website, and anniversary time you bang on this account you will see a popup window that provides added advice about the subject. We achievement that this advice is helpful, and we additionally achievement that the abutting time you accept a catechism about an account on our website you will be able to access the added advice you seek by beat on a Tool Tip. Of course, we additionally appetite to allure you to blast Zenni Optical Chump Service, at 1-800-211-2105, and the chump account adumbrative who answers will be acquisitive to acknowledgment any questions you may have. Back you acknowledgment the aircraft times for your orders, we appetite to admonish that we accept three aircraft options for U.S. orders: Accepted shipping, which you called on your aboriginal adjustment with Zenni, placed Sept. 23, 2017. Accepted aircraft comes with a delivery-time affiance of 14-21 canicule from the date the adjustment was placed. These glasses were mailed on Oct. 12, 2017, the 19th day afterwards the adjustment was placed. If you accustomed the glasses aural two canicule afterwards that, the commitment was aural our promised commitment time frame. But if you accustomed them accomplished the 21st day, they were late. Unfortunately, the U.S. Postal Account does not absorb commitment advice accomplished three months, so we accept no way of alive whether they were late. Nevertheless, we are activity to accept they were, and we will ask our lab to acquittance the Accepted aircraft fee of $4.95 to your acclaim card. You should accept an email after tonight from our lab, which will be articular as advancing from Zenni Service, acknowledging this $4.95 acquittance with a transaction number. Your consecutive adjustment was placed with Priority Shipping, which amount $7.45 at the time of the order, Nov. 21, 2018. (It’s now $8.45.) This adjustment larboard our appointment on Nov. 28, seven canicule from the date the adjustment was placed. Because Priority aircraft comes with a delivery-time affiance of 10-14 canicule from the date of the order, we accept that, based on the date the glasses larboard our appointment in Northern California, you would accept gotten them able-bodied aural the Priority aircraft delivery-time promise. We would like to acknowledgment our added aircraft option, Express shipping, which comes with a delivery-time affiance of seven-10 days. The glasses are delivered to a concrete area by UPS, and this aircraft adjustment costs $18.95. We additionally achievement this advice is helpful. Finally, as a badge of our acknowledgment for your accommodating comments about your Zenni glasses, we are emailing you from the database almanac of your best contempo adjustment an account that we achievement you will use on your abutting adjustment from Zenni. Thank you afresh for announcement your affectionate remarks. It is a advantage to serve your and your family’s eyeglasses needs, and we achievement to do so for abounding years to come.
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